Important Information

Important Information

Information

Osteopathic Practice Standards
The Osteopathic Practice Standards set out the standards of conduct, ethics and competence required of osteopaths to ensure high-quality care for patients. They include: A. Communication and patient partnership B. Knowledge, skills and performance C. Safety and quality in practice D. Professionalism
Complaints Procedure
If you are a patient and have concerns about the treatment you have received, or the way your osteopath has behaved, the best person to talk to first is usually the osteopath in question. Many concerns arise from misunderstandings and it is often helpful to discuss your concerns with the osteopath first so please let us know as soon as possible. Please give us full details of your complaint and we will undertake to treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving our standards. If you would prefer not to do this, you can discuss it with another osteopath in the practice. This will be done in confidence and privacy and with your consent. If you are not satisfied that your concerns have been properly dealt with, or if you want further advice, you should contact our regulatory body The General Osteopathic Council on 020 7357 6655 or email regulation@osteopathy.org.uk.
Opening Times

Phil

Monday:     8.30am - 7.00pm Tuesday:     2.15pm - 8.30pm Wednesday: 8.30am - 7.00pm Thursday:     8.30am - 7.00pm Friday:         8.30am - 5.30pm Saturday: 8.30am - 1.00pm (1 sat in 3)

Sarah

Monday:    1.00pm - 5.00pm Thursday:    1.00pm - 8.00pm Friday:    8.30am - 2.00pm

Debbie

Tuesday: 6.00pm - 8.00pm Friday: 6.00pm - 8.00pm Saturday: 9am - 5.30pm
Glossary

Kinesio Taping

The Kinesio Taping® Method is a definitive rehabilitative taping technique that is designed to facilitate the body’s natural healing process while providing support and stability to muscles and joints without restricting the body’s range of motion as well as providing extended soft tissue manipulation to prolong the benefits of manual therapy administered within the clinical setting. Latex-free and wearable for days at a time, Kinesio® Tex Tape is safe for populations ranging from pediatric to geriatric, and successfully treats a variety of orthopaedic, neuromuscular, neurological and other medical conditions. Therefore it could help alleviate pain and facilitate lymphatic drainage by microscopically lifting the skin. This lifting affect forms convolutions in the skin thus increasing interstitial space and allowing for a decrease in inflammation of the affected areas.

Ultrasound

Therapeutic ultrasound is a modality that has been used by therapists since the 1940s. Ultrasound is applied using the head of an ultrasound probe that is placed in direct contact with your skin via a transmission coupling gel. Therapeutic ultrasound has been shown to cause increases in:
- healing rates - tissue relaxation - tissue heating - local blood flow - scar tissue breakdown The effect of ultrasound via an increase in local blood flow can be used to help reduce local swelling and chronic inflammation. The intensity or power density of the ultrasound can be adjusted depending on the desired effect. A greater power density (measured in watt/cm2) is often used in cases where scar tissue breakdown is the goal. The most common conditions treated with ultrasound include soft tissue injuries such as tendonitis, joint swelling and muscle spasm. Most muscle and ligament injuries can benefit from therapeutic ultrasound. A typical ultrasound treatment will take from 3-5 minutes. In cases where scar tissue breakdown is the goal, this treatment time can be much longer. During the treatment the head of the ultrasound probe is kept in constant motion. If kept in constant motion, the patient should feel no discomfort at all. The ultrasound waves that pass through the skin cause a vibration of the local soft tissues. This vibration can cause a deep heating locally though usually no sensation of heat will be felt by the patient. In situations where a heating effect is not desirable, such as a fresh injury with acute inflammation, the ultrasound can be pulsed rather than continuously transmitted. Like all medical equipment, when used by highly trained professionals such as your physiotherapist, therapeutic ultrasound is very unlikely to cause any adverse effects. Please consult your physiotherapist for their expert opinion on the best use of therapeutic ultrasound and your injury.
General Data Protection Regulation - Privacy Notice

General Data Protection Regulations

PRIVACY NOTICE

1 – Vale Osteopathic and Sports Injuries Clinic, based at Evesham Leisure Centre, which hereafter for the purposes of this Privacy Notice will be referred to as the Osteopaths, is pleased to provide the following information:

2 - Who we are The Osteopaths diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. The practice may also provide other treatments, about which our staff will be pleased to provide more details.

3 - Personal Data a) For the purposes of providing treatment, Osteopaths may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Osteopaths to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of our obligations as primary healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply.
b) For marketing purposes, the Osteopaths may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.
c) In making initial contact with the practice you consent to Osteopaths maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. Osteopaths may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. Osteopaths do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.
e) Osteopaths will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.

4 - Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

5 - Legitimate interests pursued by Osteopaths
To promote treatments for patients with all types of health problems indicated for osteopathic care.

6 – Consent
Through agreeing to this privacy notice you are consenting to Osteopaths processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

7 – Disclosure
Osteopaths will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Osteopaths will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

8 - Retention Policy
Osteopaths will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

9 - Data storage
All Data is held in the United Kingdom. Vale Osteopathic and Sports Injuries Clinic do not store personal data outside the EEA.
Patient records are stored on TM3, a cloud based solution located in Belfast Northern Ireland. TM3 has signed a contract with this practice to protect patient data subject rights in accordance with GDPR. In addition to TM3 Vale Osteopathic and Sports Injuries Clinic also uses paper, in locked filing cabinets, and the offices are always locked and secured out of working hours.

10 - Your rights as a data subject
At any point whilst Osteopaths are in possession of, or processing your personal data, all data subjects have the following rights:
• Right of access – you have the right to request a copy of the information that we hold about you. • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
In the event that Osteopaths refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Osteopaths can confirm what information it holds about you and how it is processed.


11 - You can request the following information:
• Identity and the contact details of the person or organisation (Osteopaths) that has determined how and why to process your data.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Osteopaths and information about these interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erasure, restrict or object to such processing.
• Information about your right to withdraw consent at any time. • How to lodge a complaint with the supervisory authority (ICO).
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

12 - To access what personal data is held, identification will be required
Osteopaths will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Osteopaths is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to Philip Sutton or by phoning 01386 444214 or writing to us at the address further below.

13 - Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Osteopaths you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:
Philip Sutton (The Data Controller), Vale Osteopathic and Sports Injuries Clinic, Evesham Leisure Centre, Abbey Road, Evesham, Worcestershire WR11 4SU.

Telephone 01386 444214 or email: eveshamvaleosteopath@yahoo.com

ICO (Information Commissioner’s Office)

Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/

Useful Links

General Osteopathic Council – Our registering body
Institute of Osteopathy – Our professional body
British Medical Acupuncture Society
Arthritis Research UK
Backcare
Patient UK
Zane Ward – Personal Training